# How to Customize Widget Follow-Ups

Staysignal allows you to customize your widget follow-ups to maximize customer retention. You can configure the exit survey flow, define cancellation reasons, and set up targeted retention offers based on customer responses.

#### **Step 1: Access Widget Settings**

* Navigate to [Widget Setup](https://app.staysignal.com/dashboard/widget-setup).
* Select the cancellation reason and follow-up you want to customize.

<figure><img src="/files/ZKzmiB2NcA1SJV3DPKM1" alt=""><figcaption></figcaption></figure>

#### **Step 2: Configure Cancellation Reasons & Exit Survey**

* Define the list of cancellation reasons users can choose from.
* Add follow-up questions to gather deeper insights into why users are canceling.

#### **Step 3: Set Up Retention Offers**

Once users select a cancellation reason, you can present them with a retention offer to encourage them to stay. You can configure:

**1. Discount Offers**

* **Percentage-based:** X% off for a set number of months.
* **Flat fee discount:** A specific amount off for a set period.
* **One-time or lifetime discount:** Apply a discount once or indefinitely.

**2. Support Offers**

* Offer a **one-on-one meeting** to resolve user concerns.
* Provide a **support call** for assistance.
* Send a **follow-up email** with additional information or alternative solutions.

#### **Step 4: Save and Deploy**

* Review your settings and click **Save Changes**.
* The widget will now display your configured exit survey flow and retention offers.

#### **Final Steps**

Test the widget behavior to ensure smooth operation, then monitor feedback and iterate on your follow-up strategies to optimize retention.

Start customizing your widget now: [Go to Widget Setup](https://app.staysignal.com/dashboard/widget-setup).


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