> For the complete documentation index, see [llms.txt](https://staysignal.gitbook.io/staysignal-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://staysignal.gitbook.io/staysignal-docs/quickstart/how-to-customize-widget-follow-ups.md). # How to Customize Widget Follow-Ups Staysignal allows you to customize your widget follow-ups to maximize customer retention. You can configure the exit survey flow, define cancellation reasons, and set up targeted retention offers based on customer responses. #### **Step 1: Access Widget Settings** * Navigate to [Widget Setup](https://app.staysignal.com/dashboard/widget-setup). * Select the cancellation reason and follow-up you want to customize.
#### **Step 2: Configure Cancellation Reasons & Exit Survey** * Define the list of cancellation reasons users can choose from. * Add follow-up questions to gather deeper insights into why users are canceling. #### **Step 3: Set Up Retention Offers** Once users select a cancellation reason, you can present them with a retention offer to encourage them to stay. You can configure: **1. Discount Offers** * **Percentage-based:** X% off for a set number of months. * **Flat fee discount:** A specific amount off for a set period. * **One-time or lifetime discount:** Apply a discount once or indefinitely. **2. Support Offers** * Offer a **one-on-one meeting** to resolve user concerns. * Provide a **support call** for assistance. * Send a **follow-up email** with additional information or alternative solutions. #### **Step 4: Save and Deploy** * Review your settings and click **Save Changes**. * The widget will now display your configured exit survey flow and retention offers. #### **Final Steps** Test the widget behavior to ensure smooth operation, then monitor feedback and iterate on your follow-up strategies to optimize retention. Start customizing your widget now: [Go to Widget Setup](https://app.staysignal.com/dashboard/widget-setup).